I'm not exactly technologically savvy. Alright, so actually that is an understatement. You could probably say that I am technically....challenged. Heck, I only started texting about a year ago! When it comes to gizmos and gadgets, it is a little like my brain shuts off. Often times if I am having a computer or phone related problem, I cannot even find the right words to describe my difficulty. A conversation with the help desk may sound something like this:
"My email isn't working. I keep losing my connection to the VPN. My wireless seems to be okay, I think, the little computer at the bottom with the waves coming out of it says my connection is "very good." But I keep getting an error message. I forget what it says. I tried plugging my computer into the modem thingy but that doesn't help. What version of Windows am I running? Huh? I don't know. How would I know that? I have a Dell. I don't have a Mac, does that help?"
At this point there is usually a heavy sigh on the other end of the phone.
What? I can't help it. I didn't go to school for this stuff, it's boring, complicated and doesn't fit in my brain the right way. I admit it. I just want someone else to do this tech stuff for me. Baby me. I don't want to be a big girl and figure it out myself. IT guy- you can figure out my email problem in thirty seconds, whereas it will take me an hour and a lot of frustration to follow your trouble shooting bullet points. I'll start sweating. Then I'll end up calling you anyway.
Yet, the help desk continues to think I should be able to do this stuff independently with a little Q&A sheet.
I guess they just don't know who they're dealing with.