I'm not exactly technologically savvy. Alright, so actually that is an understatement. You could probably say that I am technically....challenged. Heck, I only started texting about a year ago! When it comes to gizmos and gadgets, it is a little like my brain shuts off. Often times if I am having a computer or phone related problem, I cannot even find the right words to describe my difficulty. A conversation with the help desk may sound something like this:
"My email isn't working. I keep losing my connection to the VPN. My wireless seems to be okay, I think, the little computer at the bottom with the waves coming out of it says my connection is "very good." But I keep getting an error message. I forget what it says. I tried plugging my computer into the modem thingy but that doesn't help. What version of Windows am I running? Huh? I don't know. How would I know that? I have a Dell. I don't have a Mac, does that help?"
At this point there is usually a heavy sigh on the other end of the phone.
What? I can't help it. I didn't go to school for this stuff, it's boring, complicated and doesn't fit in my brain the right way. I admit it. I just want someone else to do this tech stuff for me. Baby me. I don't want to be a big girl and figure it out myself. IT guy- you can figure out my email problem in thirty seconds, whereas it will take me an hour and a lot of frustration to follow your trouble shooting bullet points. I'll start sweating. Then I'll end up calling you anyway.
Yet, the help desk continues to think I should be able to do this stuff independently with a little Q&A sheet.
I guess they just don't know who they're dealing with.
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Here I was, thinking you were all techno-savvy… blog, iPhone, group emailing, online moms group creation … you seem to have it all down pat :) I, on the other hand, started texting in September, around when I started my blog, and I am forever forgetting to hit 'reply all'. Forget about when anything goes wrong! Right there with ya ;-) baby me!
ReplyDeleteI have experienced the heavy sigh at the other end of the phone. That and the "c'mon lady get with it" tone that accompanies it. Why do they get so upset???
ReplyDeleteLook at it this way - you're saving jobs! If everyone could figure the techie stuff out on their own, the big companies would lay off their help desk staff. You're boosting the economy!
ReplyDeleteAren't you a Generation X? If so, then it's OK. =)
ReplyDeleteI had to renew my social worker's license on-line by myself since my former employer will no longer do that for me. I couldn't get into the system so I called the licensing bureau in Madison and got "Thor" on the line. He sounded like he was 15. I had to call him back 4 times before I got it right. I jokingly asked him if I was the most stupid person he spoke to that day and he answered "yes". He also wanted to know why I wanted by license renewed since I was retiring. Ah, kids! Told him that perhaps I might want to leave the nursing home from time to time and provide therapy to some poor, unsuspecting individual. Go, Thor!
ReplyDeleteOh, I am the same way. But my kids can pick up a gadget and have it figured out in 2 minutes. Scary!
ReplyDeletehehehehe...sounds just like a convo I would have. except ad more "thingies" the cord thingy that plugs into that black thingy. lol
ReplyDelete